Privacy Policy for CleverSync Shopify Data Connector for Microsoft PowerBI

1. Introduction

This Privacy Policy explains how CleverSync Shopify Data Connector ("we," "us," or "our") collects, uses, and protects data when you use our CleverSync Shopify Data Connector for Microsoft PowerBI ("the App"). We are committed to safeguarding your privacy, ensuring transparency, and complying with applicable data protection laws, including GDPR and CCPA where applicable.

2. Information We Collect

We collect the following data:

Shopify Store Data: Data accessed via Shopify API, including orders, products, customers, inventory, and other store-related information, as authorized by you during app installation.
User Information: Information provided during app installation, such as store name, email, access tokens, and account details.
Usage Data: Analytics on App usage, including connection logs, data queries, and error reports, to monitor performance and improve functionality.
Technical Data: IP addresses, browser types, and device information for security and troubleshooting purposes.

3. How We Use Your Data

We use the collected data to:

Facilitate seamless data transfer between your Shopify store and Microsoft PowerBI for visualization and reporting.
Provide, maintain, and enhance the App’s functionality and user experience.
Ensure secure authentication and access to your Shopify data through encrypted tokens.
Monitor and analyze usage to prevent misuse and improve service quality.
Comply with legal obligations, resolve disputes, and enforce our Terms of Service.

4. Data Sharing

We do not sell, trade, or rent your data to third parties. Data may be shared:

With Microsoft PowerBI, to enable data visualization and reporting as per their privacy policy.
With trusted service providers (e.g., cloud hosting, analytics, or security providers) under strict confidentiality agreements to support App operations.
When required by law, such as in response to legal processes or to protect our rights, safety, or property.
In aggregated or anonymized form for analytical or statistical purposes, ensuring no identifiable information is disclosed.

5. Data Security

We implement industry-standard security measures, including encryption, secure access controls, and regular security audits, to protect your data. Access tokens are stored securely, and data transmission is encrypted using HTTPS. However, no system is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your data only as long as necessary to provide the App’s services, fulfill contractual obligations, or comply with legal requirements. Upon uninstallation of the App, Shopify data access is revoked, and we delete your data within 30 days, unless required by law to retain it. You may request data deletion by contacting us.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

Access, correct, or delete your personal data.
Restrict or object to data processing.
Withdraw consent for data access via Shopify at any time by uninstalling the App.
Request data portability in a structured, commonly used format.

8. Third-Party Services

The App integrates with Shopify and Microsoft PowerBI, which process data according to their respective privacy policies. We are not responsible for their data practices. Please review their policies for details:

9. International Data Transfers

Your data may be transferred to and processed in countries outside your jurisdiction, including the United States, where our servers or service providers are located. We ensure appropriate safeguards, such as Standard Contractual Clauses, are in place to protect your data in compliance with applicable laws.

10. Cookies and Tracking

We use cookies and similar technologies to collect usage data and improve App performance. You can manage cookie preferences through your browser settings. Essential cookies required for App functionality cannot be disabled.

11. Children’s Privacy

The App is not intended for use by individuals under 16. We do not knowingly collect data from children. If we become aware of such data, we will delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted here, and significant changes will be communicated via email or in-app notifications. Continued use of the App after changes constitutes acceptance of the updated policy.

13. Contact Us

For questions, concerns, or to exercise your rights, contact us at clever.cavy@gmail.com or via our support portal at CleverSync Shopify app. For complaints, you may also contact your local data protection authority.

Last Updated: July 21, 2025